Terms of Use

Please read these Terms carefully. If you do not agree, do not use the Service. We may also publish supplemental terms for specific features (for example, beta programs). Those supplemental terms apply in addition to these Terms.

Our Privacy Policy explains how we collect and use personal information. By using the Service, you acknowledge that policy as well.

fenn is an AI-powered client portal and operating workspace for freelancers and agencies. Depending on your plan, the Service may include:

• Client workspaces and branded client portals
• Projects, tasks, approvals, files, links, and messaging
• Meetings features, including AI-assisted notes and summaries
• Quotes, invoices, and payments powered by Stripe
• Forms, agreements, team permissions, and related tools

We may update, improve, or discontinue features over time. We will use reasonable efforts to avoid material disruption to paying customers, but we do not guarantee that any particular feature will remain available indefinitely.

You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account and workspace, including actions by teammates and invited clients you authorize.

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. The Service is intended for business use.

You agree not to share login credentials in a way that circumvents seat or plan limits, and not to access another person's account without permission.

Paid plans are billed according to the pricing shown at signup or in your billing settings. Unless stated otherwise:

• New workspaces may start with a limited free trial (for example, 14 days) as described at signup
• Subscription fees are charged in advance on a monthly or annual cycle
• You may cancel from billing settings; cancellation takes effect at the end of the then-current paid period unless we state otherwise
• Fees are generally non-refundable except where required by law or expressly stated by us in writing

Taxes may apply based on your location. Failed or overdue payments may result in suspension or limited access until the balance is resolved.

Payment processing for fenn subscriptions and for client payments you collect through the Service may be handled by Stripe or similar payment providers under their own terms.

“Customer Content” means data, files, messages, client records, brand assets, agreements, and other materials you or your users upload to or create in the Service.

As between you and Fenn Labs, you retain ownership of Customer Content. You grant us a limited license to host, process, transmit, and display Customer Content solely to provide, maintain, secure, and improve the Service, and as otherwise described in our Privacy Policy.

You are responsible for ensuring you have the rights to upload and process Customer Content (including personal data about your clients), and for configuring portal access and permissions appropriately. Client portals are isolated by design so that each client only sees what you choose to share with them.

fenn, including its software, design, documentation, trademarks, and underlying systems, is owned by Fenn Labs LLC and its licensors. These Terms do not transfer ownership of our intellectual property to you.

Subject to these Terms and your plan, we grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription.

You may not copy, modify, reverse engineer, or create derivative works of the Service except to the extent such restrictions are prohibited by law. Feedback you provide may be used by us without obligation to you.

You agree not to:

• Use the Service for unlawful, harmful, deceptive, or abusive purposes
• Upload malware, or attempt to disrupt, probe, or breach our systems or other users' workspaces
• Infringe intellectual property, privacy, or other rights of third parties
• Misrepresent your identity or affiliation, or spoof portals in a misleading way
• Resell, scrape, or systematically extract the Service in a manner that competes with or harms fenn, except as allowed by a separate written agreement
• Use AI features to process content you are not authorized to process, or to generate unlawful content

We may suspend or terminate access for violations, suspected abuse, or risk to the platform or other customers.

The Service may integrate with third parties such as Stripe (payments), email and calendar providers, storage, analytics, or AI processors. Your use of those services may be subject to their terms and privacy policies.

We are not responsible for third-party services we do not control. Features that depend on a third party may change if that provider changes or suspends its APIs.

Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use that information only to perform under these Terms and will protect it with reasonable care.

Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already known without duty of confidentiality, was independently developed, or is rightfully received from a third party.

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation, or that AI-generated outputs will be accurate or complete.

To the fullest extent permitted by law, Fenn Labs LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility of such damages.

Our aggregate liability arising out of or related to the Service or these Terms will not exceed the amounts you paid to Fenn Labs LLC for the Service in the three months preceding the claim.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent permitted by law.

You may stop using the Service and cancel your subscription at any time through account or billing settings (or by contacting us).

We may suspend or terminate access if you breach these Terms, fail to pay fees when due, or if continued use would create legal or security risk. We may also discontinue the Service with reasonable notice where practicable.

Upon termination, your right to access the Service ends. We may delete or disable Customer Content after a reasonable period, subject to our retention practices and legal obligations. Provisions that by nature should survive (including IP, confidentiality, disclaimers, and liability limits) will survive termination.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules.

Any dispute arising from these Terms or the Service will first be addressed through good-faith negotiation. If unresolved, disputes will be resolved in the state or federal courts located in Wyoming, and you consent to personal jurisdiction there, except where applicable law requires otherwise.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes may also be communicated by email or in-product notice.

Continued use of the Service after an update becomes effective constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service and cancel your subscription.

Questions about these Terms or your account can be sent to:

Fenn Labs LLC
30 N Gould St, STE R
Sheridan, WY 82801
USA
contact@fenn.app